INITIAL RESPONSE

On the surface, conflict is not a problem. If two or more members disagree about something, you can feel out the situation to decide if you need to intervene.

If it feels appropriate to intervene, you have a few options

1. Engage directly with the members with a third perspective on the situation

2. Pose a new conversation question to move away from the conflict. If you choose this route, acknowledge the conflict before moving on to ensure everyone feels heard

   1. If you do this, follow up after group with the members who had been in the conflict to check in and see how they are doing

ESCALATION

If a situation is unresolved after group and you don't feel like it's within your purview to solve it, let Sarah know and she will intervene.